Shipping policy

Shipping Policy
Last updated: February 4, 2026

At PAWDÉ, every order is shipped from Chicago, Illinois, USA with care, secure packaging, and reliable USPS service.

Order Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Once your order ships, you will receive tracking information by email.

Shipping Rates

Shipping costs are calculated automatically at checkout based on:

your delivery address
package weight and dimensions
real-time USPS rates through Shopify Shipping

This ensures fair and accurate shipping costs for every order.

Shipping Carrier

All orders are shipped using USPS (United States Postal Service).

Available services at checkout may include:

USPS Ground Advantage (USA)
USPS Priority Mail (USA)
USPS First-Class Package International (Canada)
USPS Priority Mail International (Canada)

The best available option for your location will appear during checkout.

United States Delivery Time

Ground Advantage: typically 2–5 business days
Priority Mail: typically 1–3 business days

Canada Delivery Time

First-Class Package International: typically 7–14 business days
Priority Mail International: typically 6–10 business days

Shipping cost depends on the weight and size of the items in your order. Lightweight items such as sweaters ship at lower rates, while bulkier items such as jackets or carriers may cost more to ship.

Packaging & Handling

All orders are carefully packed to ensure safe delivery.
A small handling fee is included in the shipping rate to cover packaging and protection materials.

Customs & Duties (Canada)

Customers are responsible for any customs duties or import taxes required by their country.

Tracking Your Order

A tracking number will be sent to your email once the order has shipped.

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout.
PAWDÉ is not responsible for orders shipped to incorrectly provided addresses.